If you’re one of the many Spectrum customers who were confused as to why you suddenly couldn’t watch some of your favorite channels and sporting events, you’re not alone.
On August 31, Disney-owned channels were pulled from the Spectrum TV Service, which is owned by Charter Communications. The dispute comes after Disney and Charter were unable to come to terms on a new carriage agreement. The removal of Disney-owned channels affects more than 32 million customers in 41 states.
“This Labor Day weekend has been a frustrating one for millions of Spectrum cable subscribers,” Disney said in a September 4th blog. “Instead of enjoying major sporting events such as the return of college football and the US Open, ESPN and other Disney-owned channels like ABC were blacked out due to a dispute between Spectrum’s parent company—Charter Communications—and Disney Entertainment. Unfortunately, the dispute is still ongoing.”
While there is currently no confirmation of any sort of resolution, customers affected by the dispute can now receive a $15 credit off their monthly Spectrum bill. To receive the credit, customers must call Spectrum’s customer service at 833-267-6094.
The following channels are affected by the dispute:
- ABC (including local ABC stations in various markets)
- Disney Channel
- Disney Junior
- Disney XD
- ESPN 2
- ESPN News
- National Geographic